Unsure about emergency services?


If you call emergency services and ask for either police or ambulance, you will then speak with a person that can help you determine if police or ambulance are needed for the situation



Driving to a hospital instead of requesting an ambulance may place more lives at risk

If you are unwell or drive someone else that it is unwell, it might be difficult to concentrate on driving. An ambulance is often a safer option for everyone on the roads. Additionally, the paramedics can sometimes provide medical attention when they arrive to pick you up.


The Queensland Ambulance Service provide advice about calling for an Ambulance

For non-urgent ambulance transport (must be authorised by a medical practitioner): 13 12 33


The Queensland Police Service provide advice and guidelines for calling for the Police service

For non-urgent concerns, call Policelink on 131 444.


Lifeline Telephone Crisis Support can help you to clarify the situation and provide encouragement to take the next step in accessing the right assistance for you

24-hour Lineline number: 13 11 14.


The Acute Care Team at Ipswich can help you assess the situation

The Acute Care Team are a team of mental health professionals that can provide medical and psychiatric assessments of existing or possible mental health problems. They can also assist in finding right type of care for an individuals need.
You can call their 24-hour helpline number: 1800 675 357
The Acute Care Team is located within the Ipswich Health Plaza. It is situated beside the Ipswich train station at 21 Bell Street, Ipswich.
The West Moreton Acute Care Team provide assistance for people that reside within the Ipswich and West Moreton region.
The team offer an out-reach clinic to at Esk, Gatton, Laidley, Boonah, and Goodna.
Please note that the Acute Care Team should not be called if there is a medical emergency, you should instead call Triple Zero (000).



13 HEALTH can be contacted when it is not an emergency but the situation could be serious

13 Health is a 24 hour health help line. Qualified staff will give you advice on who to talk to and how quickly to do it. Advice is not diagnostic and does not replace medical advice.
You can call them on 13 HEALTH (13 43 25 84)
Please note that the above number should not be called if there is a medical emergency, you should instead call Triple Zero (000).


Healthdirect Australia are staffed by registered nurses and they can provide fast advice on health issues and what to do next.

You can call them on 1800 022 222
Please note that the above number should not be called if there is a medical emergency, you should instead call Triple Zero (000).


This information is only a guide. If you are still unsure about whether a person requires emergency services, you should call Triple Zero (000)




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