Crisis support options:

Telephone, Online, and Face-to-Face services Telephone Online Face-to-Face

Telephone crisis services can often provide immediate support:

Telephone Crisis services may be able to help you better understand the situation, find the right support, and help reduce any immediate distress you or someone else may feel. An advantage of telephone crisis services is that they can often provide immediate crisis and counselling support.
Lifeline Telephone Crisis Support
24-hour Lineline number: 13 11 14
Telephone crisis support line that is available at 24 hours a day.
Suicide Call Back Service
24-hour SCBS number: 1300 659 467
Provides immediate telephone counselling and support in a crisis.
Counselling and support for people feeling suicidal, for people worried someone they know might be suicidal, and for people who have lost someone to suicide
Can provide up to six further telephone counselling sessions with the same counsellor scheduled at times best suited to your needs.
Kids Helpline
24-hour Kids Help Line number: 1800 55 1800
A counselling service specifically for young people aged between 5 and 25.
Please note these services should not be used if there is a medical emergency, you should instead call Triple Zero (000).


13 HEALTH can be contacted when it is not an emergency but the situation could be serious:

13 Health is a 24 hour health help line. Qualified staff will give you advice on who to talk to and how quickly to do it. Advice is not diagnostic and does not replace medical advice.
You can call them on 13 HEALTH (13 43 25 84).
Please note that the above number should not be called if there is a medical emergency, you should instead call Triple Zero (000).


Online crisis services you can chat with:

Online crisis services involve the use of a web chat service, see an example.
Some advantages of online crisis services:
additional time to consider and type responses
greater sense of anonymity
when distressed it can sometimes be hard to remember everything a support person says, with online chat you can more easily review and copy down key points from the discussion and read over it again at a later point.
Lifeline Crisis Support
Online crisis support chat. Available at specific times, check the website for details.
Suicide Call Back Service
Online counselling for people feeling suicidal, for people worried someone they know might be suicidal, and for people who have lost someone to suicide.
Kids Helpline
Provides one-on-one counselling over the web for young people aged between 5 and 25.
Wesley LifeForce Service Finder
This service finder provides suicide prevention and crisis support contact numbers for any location in Australia
Online forum support services are different to online chat:
Online forums allow you to post a question or describe your situation in a public online space and receive support from a variety of other people (professional and non-professional).
You can keep your identity a secret and you are emailed when someone responds to your post. It may take hours or days for responses to occur to your post, which makes forum posts better suited to concerns that are more long-term and ongoing.
Online forums can be a useful way to tell your story once and receive many opinions and voices of support. However it is important to be mindful that some responses will be from people that are not qualified mental health professionals.
Please note these services should not be used if there is a medical emergency, you should instead call Triple Zero (000).


Face to face crisis support options:

Face-to-face crisis services are often only short-term services that are aimed at reducing immediate distress. If longer-term support is required, they will help you to connect with other support systems.
Face-to-face crisis services will typically require you to come to their location and they may not be able to provide home visits. Due to high demand for these services you may encounter wait times or be required to book an appointment time. While there are a number of organisations that are specifically designed for supporting those in crisis, you will also find that most private psychologists, social workers and counsellors are trained to support people in crisis. Some private services can be accessed under bulk-billing style arrangements with minimal out of pocket costs.
The West Moreton Acute Care Team can provide local face-to-face support for complex mental health concerns.
The Acute Care Team are a team of mental health professionals that can provide medical and psychiatric assessments of existing or possible mental health problems. They can also assist in finding the right type of care for an individuals needs.
The team provides assistance for people that reside within the Ipswich and West Moreton region. Although they are located in Ipswich, they offer out-reach clinics at Esk, Gatton, Laidley, Boonah, and Goodna.
Please note that there is a high demand for the Acute Care Team, milder mental health concerns may be best serviced instead by your General Practitioner in conjunction with a psychologist or social worker.
For more information download the Acute Care Team brochure (2014) .
24-hour helpline number: 1800 675 357
Address: The Ipswich Health Plaza, 21 Bell Street, Ipswich. It is right beside the Ipswich train station.
Please note that the Acute Care Team should not be called if there is a medical emergency, you should instead call Triple Zero (000).
The West Moreton Child & Youth Mental Health Service can provide local face-to-face support for children and adolescents with serious mental health problems
This service will require a referral from a GP or school guidance officer


When in doubt, have a chat with your local General Practitioner (GP):

For many people, their local G.P. is the first person they seek mental health support from.
A GP can conduct a basic mental health assessment and provide referral options for further support.
Not all GPs are the same, some GPs have additional mental health qualifications.




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